Shipping Policy

Effective Date: July 2023

At Lunar Herbals, we strive to provide excellent customer service and ensure that your orders are processed and delivered with the utmost care. This Shipping Policy outlines the terms and conditions related to the shipment of our herbal products. By placing an order with Lunar Herbals, you agree to the following shipping terms:

  1. Order Processing Time: Once you place an order with us, please allow 1-5 business days for order processing and packaging. We take great care to ensure that all items are carefully inspected and securely packaged before shipping.

  2. Shipping Methods and Carriers: We offer various shipping options to accommodate your needs. The available shipping methods and carriers will be displayed during the checkout process. The options may include standard shipping, express shipping, and international shipping, depending on your location and the items in your order.

  3. Shipping Costs: Shipping costs will vary based on the shipping method selected, the destination, and the total weight of the package. The exact shipping cost will be calculated and displayed during the checkout process, so you can review the charges before confirming your order. We strive to offer free shipping when possible but cannot always accommodate.

  4. Delivery Timeframes: The estimated delivery time will depend on the shipping method chosen and the destination of the package. Please note that delivery times may vary due to factors beyond our control, such as weather conditions or customs delays for international shipments.

  5. Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package during transit.

  6. International Shipping: For customers outside our home country, please be aware that international shipments may be subject to customs duties, taxes, and other fees levied by the destination country. Any such charges are the responsibility of the recipient. Lunar Herbals is not responsible for any delays or additional fees incurred during customs processing.

  7. Shipping Restrictions: Some of our products may have shipping restrictions due to certain ingredients or local regulations. If your order contains items that cannot be shipped to your location, we will notify you promptly and arrange for a refund or replacement of those items.

  8. Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid any delivery issues. Lunar Herbals will not be responsible for delays or undeliverable packages resulting from incorrect address information provided by the customer.

  9. Order Tracking and Support: If you have any questions or concerns about your order's shipping status, feel free to reach out to our customer support team at We are here to assist you throughout the shipping process.

Lunar Herbals reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this page regularly for any changes. By continuing to use our services, you accept and agree to the terms outlined in this policy.

Thank you for choosing Lunar Herbals. We hope you enjoy our herbal products, and we look forward to serving you with the utmost dedication and care. Happy shopping!